“It makes such a difference
to deal with a company
that takes so much pride
in their services”
WR - Sony
Specifically developed systems
to guarantee the consistency of
our service.
Mystery Passenger Scheme
Every driver is regularly checked by one
of our mystery passengers, to ensure
they are maintaining the correct standards. The mystery passenger has a twenty-five
point checklist covering all aspects of a
typical journey.
Spot Checks
We carry our frequent spot checks to supplement our mystery passenger
scheme, checking particularly for clean vehicles and punctuality.
Passenger Questionnaires
We regularly send out questionnaires to
recent travellers who score each aspect
of the journey enabling us to specifically
measure and maintain our service and
quality performance.
